Support

Get help during pre-release

Squad Commander is currently in pre-release. The permanent support email, service hours, and response targets have not been configured yet. If you received access through a direct invitation, reply to that invitation with your request. This page must be updated with the official contact channel before public launch.

What to include

Please include enough detail to reproduce and investigate the issue:

• A short description of what you expected and what happened instead.
• The page, mission, match, or purchase where the problem occurred.
• The approximate date and time, including your time zone.
• Your device model, operating-system version, and browser or app version.
• A screenshot or short recording when it does not reveal private information.
• For a purchase, the provider receipt or transaction reference—not full card details.

Do not send your password, authentication token, full payment-card number, government ID, or another person's private information.

Account and sign-in help

Use the Account page while signed in to update your display name, change a credential password, revoke other sessions, or sign out. If you cannot sign in, use the password-reset flow for an email-and-password account. Social sign-in users should also check the status and recovery options of their sign-in provider.

If you suspect unauthorized access, reset your password where available, revoke other sessions from a trusted device, and contact support as soon as possible.

Gameplay and bug reports

For a gameplay defect, include the campaign and mission name, your squad, the action that triggered the problem, and whether refreshing or restarting changed the result. Avoid repeatedly submitting a match command or purchase while the result is uncertain.

Accessibility feedback is welcome. Describe the barrier, the assistive technology or input method you use, and the result that would make the experience workable for you.

Purchases and refunds

Read Purchase Help before retrying a payment. Web purchases currently use Stripe Checkout and should attach to the signed-in account after the provider confirms payment. Refund eligibility depends on the purchase, provider, location, and applicable consumer law; this draft does not promise a specific outcome or response time.

Privacy and account deletion

For account deletion, use the self-service path on the Account Deletion page. It verifies account control inside the authentication flow; support will never ask you to send a password. If you cannot access the account, use the published support channel for recovery or a privacy request.

Service status and urgent safety issues

A public status page and formal security-reporting address have not yet been established. The operator must add those channels before launch. If an issue creates an immediate risk to a person, contact the appropriate local emergency service rather than waiting for game support.