Account Deletion Instructions

Delete your account on the web

You can complete deletion without reinstalling the Game. Select Delete your account on this page, sign in to the Squad Commander account you want to delete, and follow the three confirmation steps. The same path is available in the Game under Account, then Delete account.

Credential accounts must enter the current password. Social-only accounts must sign in again with their linked provider when the current session is no longer recent. You must also type DELETE MY ACCOUNT before the final destructive button becomes available.

Do not send a password, authentication token, full card number, or identity document to support. Identity confirmation happens inside the sign-in and deletion flow.

Deleted when the request completes

The active application database removes:

• Your name, email address, profile image reference, and account record.
• Credential hashes, linked-provider identifiers and tokens, and every active session.
• Onboarding, campaign saves, squads, members, wallets, inventory, loadouts, mission progress, rewards, and Black Market state.
• Hero, set, season, and additional squad-slot entitlements.
• Matchmaking presence, quest results, and the personal identity stored in shared QuickMatch records.

Shared QuickMatch records may remain temporarily for the other participant, but your internal account ID is replaced with a nonreversible deletion alias and your display name becomes Deleted player.

Records that may be retained

Minimum order and payment facts may be retained for refunds, disputes, fraud prevention, accounting, tax, or legal obligations. The retained game-side order loses its direct account ID and is linked only to a one-way deletion reference. It cannot restore an entitlement to a future account.

Payment providers may separately retain transaction records under their legal and operational requirements. Infrastructure backups and security logs may remain until their normal rotation expires. These retained records are not available through player or admin account routes.

Timing and confirmation

Active sessions are revoked and active player data becomes unavailable as soon as the deletion transaction succeeds. The browser returns to a signed-out confirmation screen. A safely repeated request returns the existing non-personal deletion receipt rather than deleting anything twice.

The production backup-retention schedule and legal retention periods still require counsel approval before public launch. The policy version and effective date will be updated when that review is complete.

Before deleting

Deletion is permanent. Signing out or uninstalling the app does not delete an account. If the problem is a lost password, unwanted session, or missing purchase, use password recovery, the Account security controls, or Purchase Help before deleting.

The current product does not offer an auto-renewing subscription. If subscriptions are introduced, this page must explain that deleting a game account does not itself cancel billing managed by Apple, Google, or another provider.

If you cannot sign in

Use the Support page for account recovery or to begin a privacy request when you cannot access the self-service flow. The permanent public support email and response window must be added before launch.